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Hours tracked were reported inaccurate

Company and teams feature requests

I pulled our company hours report on 3/18 for the pay period 3/4-3/17. At that time the report showed hours for each of our tracked employees. However, after I submitted these hours to our payroll processor, several employees notified me that they had been under paid. I double checked the report, and a later pull had different hours recorded for these employees. I need to understand how this happened.

Posted by JA-OutCast ·
Status: In Progress1 comment

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Comments1

  • Soroush Khodaii

    Team•

    Mar 21, 2025

    Hi JA,

    How much later did you do your second report run?

    Did any of the employees make changes to their times between the first and second report?

    Generally, whenever an employee records an entry (or changes an existing one) it is almost instantly synced to our server, which will then refresh your view of times (even if you have your app/web open at the same time).

    The only exception to this is when an employee makes changes (or makes new entries) while offline.

    When that happens, the employees app saves everything on the employees phone.

    Then, whenever the employee opens the app again, when they have a working internet connection, the app syncs all their changes over.

    I will follow up with our developers to see what other mechanisms we have in place, if things need to be improved and what the possible cause of your issue might have been.

    Cheers

    Soroush from Time Squared