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Punch in/out doesn't save entries

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I encountered this issue: When using the widget app to punch in, start/end break, and punching out, my time entry of that day doesn't get saved. It didn't save all of my entries from November 2023 - January 2024, and my manual saves... I'll have to double check ALL entries after this big update and see if all of it matches with my work records.

I noticed it doesn't save if I have wifi or not, and also if my mobile data is on. I have to manually add in my time card. For me to do that I have to go on my work website, which takes forever to load, and it's too much of a hassle. I use this app to track my hours within a year for my license and this is not reliable.

I was expecting: the app to work and save all my entries without the app taking forever to load and crashing.

My device is: Samsung S21, English, Canada, 3.2.1041.

Posted by Sam ·
3 comments

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Comments3

  • Soroush Khodaii

    Team•

    Jan 15, 2024

    Hi Sammi,

    We'll take a look at this issue this week.

    Just so I understand, when you press punch out on the widget does the app launch and show you the tracked time?

    Can you walk me through what happens for you step by step?

    Thanks

    Soroush from Time Squared

    • Sam

      •

      Jan 15, 2024

      Hello,

      Usually, the widget opens the app after punching out for the day, and it'll go to the screen where it says punch out. Then after that, it will ask to save entry. The bug I've encountered with the widget doesn't open the app, and instead the widget restarts as if nothing happened.

      It hasn't saved any entries since the end of October. I have added a couple of manual entries in November/December as well, but they disappeared.

      My steps would be:

      >Punch in (widget would start timer and displays on notification bar)

      >Start/end break (no issues at this point)

      >Punch out in the widget (app doesn't open to punch out and save screen)

      I typically open the app to punch in/out, but the app would take a few minutes to load.

      • Soroush Khodaii

        Team•

        Jan 15, 2024

        Thank you for the detailed response! Our lead developer is looking into this to see if we can reproduce and resolve the bug.
        I'll post here again if we have more questions or updates.