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Hi, I clocked in regularly and I checked my time sheet today and a whole bunch of days where missing. I restarted the app several times, but the missing days still don't show my times! I don't have another record to back up my times, so this is a lot of money lost.

I'm using an android phone, Poco X4 pro running android 13. I'm in the United States.

Posted by Dovi Rabinowitz ·
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Comments1

  • Soroush Khodaii

    Team•

    Jan 4, 2024

    Hi Dovi,

    Can you reach out to support in the app and they'll walk you through possible solutions.

    Some common solutions that will help:

    • Have you tried changing the period you're looking at using the right and left arrows in the timesheet tab?

    • Are you signed into the same account as usual? Go into settings tab and scroll all the way down to see what email address you are signed in with

    • Are you looking at the correct company? Go into settings tab, scroll all the way down and select 'switch company' to check and see if you've the right company.

    • Did you delete a project recently? When you delete a project all of its related times are also deleted.

    All data is saved on the server and we've never had a case of data loss on the server (going back 6 years now). So it's just a matter of figuring out how to get you back to where you expect.