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I try to clock in and it won't let me. Then it shuts the app down

Bug reports
Posted by Leo Splonskowski ·
Status: Completed6 comments

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Comments6

  • Soroush Khodaii

    Team•

    Dec 6, 2023

    Hi Leo,

    We've got a fix for this bug and it'll be out in about a week.

    For now, if you go into your admin account, settings tab, company features - then disable location tracking on punch in/out you should be able to clock in without the app crashing on you.

    Thank you for patience!

    Soroush from Time Squared

    • Leo Splonskowski

      •

      Dec 6, 2023

      Great, thanks!

  • Soroush Khodaii

    Team•

    Dec 6, 2023

    Hi Leo, thank you for posting this.

    Can attach a screenshot of the page right before the app closes on you?

    Also, in the settings tab, can you scroll down near the bottom and see which app version you're using?

    Thanks

    Soroush from Time Squared

    • Leo Splonskowski

      •

      Dec 6, 2023

      This is basically what it does every time. I press the button to clock in, then it immediately brings me back to my home screen and the little window pops up. The version is 3.2.966

      • Leo Splonskowski

        •

        Dec 6, 2023

        This is the screen before it shuts down

        • Soroush Khodaii

          Team•

          Dec 6, 2023

          Thanks Leo, I'll make a ticket on our end to fix as soon as possible.

          • Are you able to punch yourself in from the admin account?

          • Are you able to add entries manually?